Graduation Behind.
Determination Ahead.

Download Resume as PDF

M.S. in Technical Communication Management, Mercer University, Macon, GA, 2023-2025

GPA: 3.95
Master's Capstone Thesis: "The Representation Gap" — Designed a mobile app to revolutionize educational ecosystems, enhancing interactive learning and peer collaboration through user research, ideation, and iterative design to create a user-friendly interface for mobile platforms.
Relevant Coursework: Usability/User Experience, Independent Research: Usability Research, Managing User Experience Strategy, Content Strategy, Managing AI and Text Analytics, Managing Instructional Systems, Project Research

B.S. in Technical Communication, Mercer University, Macon, GA, 2018-2022

Internship Course/Project: "Collaborative Learning App Design" — Designed a mobile app to revolutionize educational ecosystems, enhancing interactive learning and peer collaboration through user research, ideation, and iterative design to create a user-friendly interface for mobile platforms.
Relevant Coursework: Multimedia, Information Design, Usability/User Experience, Visual Communication, Technical Editing, Social Media Management

UX Research & Design

(Marketing Specialist, BBCH Support Services — Remote, Atlanta, GA | June 2022 – May 2025)

Designed digital and print assets in Adobe CC aligned to research-identified user needs and brand strategy, clarifying key journeys and contributing to higher engagement across web and print touchpoints.
Developed and delivered trainings for internal tools and new modules, increasing onboarding effectiveness and reducing ongoing support needs for cross-functional teams.
Conducted usability studies and heuristic evaluations on the company website, prioritized friction points, and delivered recommendations adopted by stakeholders to streamline navigation and core tasks.
Monitored behavior and performance in Google Analytics to identify navigation and conversion friction, informing updates to information architecture and content placement.
Facilitated collaboration with design, marketing, and development to align research insights with delivery timelines and secure consensus on UX changes.
Managed and optimized content calendars to deliver timely, consistent user-facing materials aligned with user needs and business goals.

Research Methods: Usability Testing (moderated, unmoderated, remote), User Interviews, Surveys, Heuristic Evaluation, Card Sorting, Personas, Affinity Mapping, A/B Testing
Design & Tools: Figma, Adobe XD, Sketch, Miro, Optimal Workshop, Adobe Creative Cloud (Illustrator, Photoshop, InDesign), Articulate Rise 360
Analytics & Technical: Google Analytics, Jira, Monday.com, HTML, CSS, Python/SQL (basic), Research Repositories, Information Architecture, Accessibility Standards
Professional Strengths: Stakeholder Management, Cross-Functional Collaboration, Workshop Facilitation, Critical Thinking, Problem Solving, Communication & Presentation

Society for Technical Communication Website Redesign
Conducted interviews, remote usability tests, and persona development to uncover navigation and labeling issues. Designed wireframes and interactive prototypes in Figma to improve navigation, hierarchy, and content organization. Delivered research-driven recommendations (streamlined homepage, clearer labeling, intuitive navigation) that improved usability and accessibility.
Department of Homeland Security REAL ID Usability Study
Led heuristic evaluation and usability testing with participants aged 40–65, assessing navigation, content clarity, and task success rates. Identified critical issues (inconsistent navigation, unclear language, buried tools) and delivered five actionable recommendations to improve accessibility and comprehension.
Skelton Primo Interface Usability Study (Mercer University, School of Medicine)
Conducted mixed-method usability study using pre/post-test questionnaires, task-based usability testing, and think-aloud protocols. Uncovered labeling barriers that led to user abandonment; recommended redesigns (icon labeling, improved tab readability, onboarding support) that improved adoption.