Skelton Primo Interface Usability Study

The Society for Technical Communication (STC), which closed in 2025 due to financial difficulties, was a professional organization for practitioners within the Technical Communication field. At the time of this project, STC officials were deliberating different options for the redesign of the website. The reasons for this deliberation were due to the increase in complaints from users of the website at the time. These complaints included:

The website being out of date

Difficult to navigate

Overall poor user experience

The board solicited our team’s help in conducting a usability test of the current website, as well as providing wireframes and prototypes that solve these pain points.